Email: sales@microteltechnology.com
Nubitel API for Whatsapp Business
Deliver A Better Customer Experience with Nubitel WhatsApp Business API
GLOBAL REACH
1.6 Billion
1.6 Billion
people from 180+ countries use WhatsApp every month
MESSAGES
60 Billion
60 Billion
messages sent per day
ENGAGEMENT
Use Cases
Use Cases
Send alerts and notifications, customer service and authentication
CHAT SECURITY
End-to-end encryption
End-to-end encryption
of sensitive information provides security for your business
Boost your customer engagement with
Nubitel’s WhatsApp Business API
As a Cloud Customer Engagement Solution Provider, Nubitel enables your WhatsApp
Business account to connect to WhatsApp directly via official API and connect with your
customers on a familiar channel that’s most convenient and indispensable to them.
What WhatsApp Business can do for your customer
support team and your business profile
SMEs and MNCs can make good use of our WhatsApp Business API for customer support, automated notifications as well as two-factor authentication:
Examples of easy and value-added
outbound notifications:
 |
Booking confirmations |
 |
Payment reminders |
 |
Order receipts |
 |
Delivery notifications |
 |
Flight alerts |
 |
Two-factor authentication (2FA) eg. verify conversion or verify request |
Examples of a complete
customer support:
 |
Product enquiries |
 |
Engagement with personal customer service advisor |
 |
Scheduling and rescheduling of appointments |
 |
Billing support |
 |
Shipping and returns |
 |
Customer or merchant onboarding activities |
 |
Technical support |
A single interface to manage
all your chat interactions
Nubitel makes it easy for agents to deal with
multiple chats at the same time across different
messaging channels.
Omnichannel support
We heard you hate to run your messaging channels in silos. With Nubitel, you can manage your e-mail, WhatsApp, other social chat apps and etc in a single interface
Ticket and customer profile creation
Details of customers are recorded to keep a track history and enable your team to have the most updated customer profile.
Reporting & Analytics
Search, monitor and track various standard and customized reports including response time, agent activity, conversation handling times, CSAT, sentiment analytics, and other indicators to boost customer engagement and your business ROI.
Intelligent Routing
Distribute workload to agents according to the pre-set rules based on their skills and responsibilities. Nubitel system is able to route it to the agent with best fit to resolve the issue.
Easy Integration
Integrate with your current CRM such as SalesForce, SugarCRM and etc to keep track of your customer journey in your company’s sales pipeline.
Scale to the next level customer engagement
with our AI-powered chatbots, Nubibot
Do you know that you can actually automate consumer inquiries? You don’t have to hire lots of agents. Nubitel has a complete solution to build, manage and optimize chatbots for your business.
Self-service Chatbot
Answer FAQs faster, shorter responding time and reduce
workload for your customer support team and deliver a
seamless customer experience.
Self-service Chatbot
Answer FAQs faster, shorter responding time and reduce workload for your customer support team and deliver a seamless customer experience.
Multilingual
Curate your messages with your customized business persona in
several languages for your expanding business market. Additional
languages can be added upon request.
Multilingual
Curate your messages with your customized business persona in several languages for your expanding business market. Additional languages can be added upon request.
Seamless Human Handoff
Handle customer’s query with agility, availability and consistency.
Whenever human help is needed to continue in the transaction,
Nubibot can redirect the interaction to live agent, driving sales
with the right balance between artificial intelligence and human
interaction. Full context will be passed to the next agent so that
live agent can conduct a smooth conversation with customers..
Seamless Human Handoff
Handle customer’s query with agility, availability and consistency. Whenever human help is needed to continue in the transaction, Nubibot can redirect the interaction to live agent, driving sales with the right balance between artificial intelligence and human interaction. Full context will be passed to the next agent so that live agent can conduct a smooth conversation with customers..
WhatsApp Business Message Types and Pricing
There are two types of conversations on the WhatsApp Business API, each with different rates:
Business-initiated
A conversation that initiates from a business sending a user a message outside the 24 hour customer service window. Messages that initiate a business-initiated conversation will require a message template.
User-initiated
A conversation that initiates in response to a user message. Any time a business replies to a user within the 24 hour customer service window, that message will be associated with a user-initiated conversation.