For recent years, companies sought Unified Communications as a service to replace their legacy keyphone system for better flexibility and reduced cost. With the rise of the COVID-19 pandemic throughout the world further confirms that adopting cloud-based communication is the only way forward for businesses in 2021 and beyond. In a very short period
There’s no doubt that the pandemic has changed the way we live, work, and consume products. With things like lockdown, social distancing, and working from home, it changes how people interact with brands and companies. For companies today to achieve excellent customer experience, they are required to understand their purpose and re-evaluate the evolving
Helping Singapore’s Leading Private Healthcare Group, Migrate and Upgrade their On-Premise Contact Centre to a Centralised Cloud Omnichannel Contact Centre System The Client In Singapore, they are the leading private healthcare group offering a wide range of healthcare services from primary to quaternary care as well as ancillary services and medical education. The Challenge
Are you still using proprietary hardware which is only voice-centric for your customer service? Will it make more sense to migrate to a Cloud Omnichannel Customer Engagement Solution? About 47% of consumers(1) admit that they are using three to five different communication channels to get in touch. These communication channels such as social media,
The customer service industry has definitely been put into the spotlight in the year 2020, businesses saw a surge of calls from distressed customers. On top of that the disruption of operations due to the lockdown. Customer service teams were facing a huge challenge like never before, having forced to quickly adapt to the new
What is Nubitel? Nubitel is a Revolutionary Cloud Customer Engagement Solution. The word Nubitel is a combination of 2 words, “Nubi” which stands for Cloud in Latin and “Tel” is telephony in short. Nubitel was developed with the aim to empower businesses for better customer engagement to keep up with the advancement of technology and
Most businesses are struggling to navigate the impact of Covid-19, how the pandemic is affecting different departments varies dramatically from one department to another. One of the hardest-hit department is often customer service. No doubt there has been an increase in the level of customer emotion and anxiety in service calls – from unexpected travel
The way people interact has always been evolving continually, especially during the Covid-19 Pandemic many businesses were forced to adapt accordingly to the new norm, your competitors are more likely facing the same exact problem as well. Unless if they have invested in a system or they had a contingency plan. There are plenty
Contrary to the popular belief, Contact Center as a Service (CCaaS) offers similar capabilities and most of the time even better functionalities as compared to on-premises software. If you are not sure about CCaaS, this article might help you to get a better understanding on how Nubitel can benefit your business. CCaaS covers
Over the last few years, omnichannel customer engagement has become popular among most large companies around the globe. There are many different ways to effectively utilize an omnichannel approach within your business, however, we will focus on the many benefits this approach can bring as a whole. In the modern digital era, customers